1. Introduction
This Privacy Policy explains how CourierShip (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our website, tracking tools, and related courier services. By using our services, you acknowledge the practices described here.
2. Information we collect
We may collect information that is necessary to operate logistics services and communicate with you, including:
- Shipment parties: sender and receiver names, addresses, email addresses, and other details provided for a consignment.
- Shipment data: tracking numbers, package descriptions, service modes, routing events, and delivery status.
- Communications: content of emails you send to our support or contact addresses.
- Newsletter: email addresses submitted for operational updates, where you choose to subscribe.
- Technical data: limited server logs such as IP address, browser type, and access times, used for security and reliability.
We do not require a public contact form; correspondence by email is preferred so your messages remain under your control.
3. How we use information
Personal data is used only for legitimate operational purposes, including:
- Creating, moving, and delivering shipments
- Providing tracking, invoices, receipts, and labels
- Responding to inquiries and resolving service issues
- Sending newsletter content to subscribers who have opted in
- Maintaining security, preventing fraud, and improving service quality
- Complying with applicable legal and regulatory obligations
4. Legal bases
Where required by law, we process personal data on the basis of contract performance (to carry out a shipment), legitimate interests (secure operations and service improvement), consent (for optional marketing such as newsletters), and legal obligation when authorities require disclosure.
5. Sharing of information
We may share limited information with trusted partners who help operate our network—such as hub offices, carriers, and technology providers—strictly as needed to move cargo or host our systems. We do not sell personal data. We may disclose information if required by law, court order, or to protect rights, safety, and property.
6. International transfers
Because courier networks are global, shipment data may be processed in countries other than your own. We take reasonable steps to ensure that recipients handle information with appropriate care consistent with this policy.
7. Retention
We retain shipment and contact records for as long as needed to fulfill the service, meet accounting and legal requirements, and resolve disputes. Newsletter addresses are kept until you unsubscribe. Technical logs are retained for a limited operational period.
8. Security
We apply administrative and technical safeguards appropriate to the nature of logistics data, including access controls for staff systems. No method of transmission or storage is completely secure; please protect your tracking numbers and only share documents through trusted channels.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal data, or to object to particular processing. Newsletter subscribers may unsubscribe at any time using the link in our emails or by contacting us. To exercise privacy rights, email the address published on our Contact page and describe your request clearly.
10. Children
Our services are directed to businesses and adults arranging freight. We do not knowingly collect personal information from children for marketing purposes.
11. Cookies and similar technologies
Our public site may use essential cookies or similar technologies required for basic functionality and security. We do not use social-media tracking pixels on the public website.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective context. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.
13. Contact
For privacy questions or requests, please email the contact address listed on our Contact page. Do not send passwords or payment card numbers by email.